WHY CAN’T I LOGIN?
You must be a pre-approved user before you can pick-up OR return a vehicle
USER REGISTRATION
LOGIN INSTRUCTIONS
WHY CAN’T I FIND MY RESERVATION?
- Verify your RESERVATION confirmation number
- A REQUEST number does not mean that your reservation has been filled.
- Any code that starts with “R” will not open the electronic key box.
- To pickup someone else’s reservation:
- First, login as yourself – (You will need to be a pre-approved user)
- Search by their confirmation number; (must get from original requestor)
NEED ASSISTANCE?:
Call Fleet Management: 865-974-2134 during office hours
KEYBOX TIPS:
- When opening the keybox, be sure to depress both latches to open the door.
24/7 ASSISTANCE BY PHONE
ROADSIDE SERVICES
- Towing
- Tire Change
- Battery
- Lockout Service
NAC ROADSIDE SERVICE APP
VENDOR DOESN’T ACCEPT WEX CARD
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- For an out-of-network authorization, ask the merchant to call 1-800-438-9140.
- WEX will provide a single-use Mastercard number for payment on authorized purchases.
- For an out-of-network authorization, ask the merchant to call 1-800-438-9140.
IF YOU ARE INVOLVED IN AN AUTO ACCIDENT:
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- Don’t leave the scene.
- Call emergency services as needed. (911 or police non-emergency)
- Take photos of:
- Both vehicles – (parking situation, damages)
- License Plates
- Insurance card (Statute card located on visor of vehicle)
- Call State of TN Auto Accident Call Center immediately (regardless of who could be at fault), then call your supervisor.
- Submit a completed “Vehicle Accident” report and photos of vehicle damage to Fleet Management.
“INVALID DATA” Error Message:
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- This is due to the card reader at the UT fuel pump island
- Try changing the speed of swiping the card. A smooth in/out is best. Leaving the card in the slot or whipping it too quickly causes this issue.
- Alternatively, you can wait 30-60 seconds and try it again.
- This is due to the card reader at the UT fuel pump island
LOST OR STOLEN FUEL CARD:
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- Report all lost or stolen fuel cards to Fleet Management.
- Any missing cards will need to be deactivated in WEX.
- Promptness will prevent undue charges from being billed to your department.
- There will be $5 departmental charge for each replacement fuel card.
- Generally, replacement cards arrive 7-10 days from re-order date.
- Report all lost or stolen fuel cards to Fleet Management.
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LOCATE SERVICE AND FUEL STATIONS:
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- Wex Fuel Location Site
- You can search for fuel or service based on city, state, or zip code.
- Will also list the closest locations that offer diesel fuel.
- Wex Fuel Location Site
- Use the app to find the closest station based on your location.