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After Hours/Emergency Procedures

Check out our “Need Help” page for quick reference

After Hours Rental Returns

  • Fill the vehicle at our onsite fueling island
  • Park the short term rental vehicle in the Fleet Management parking lot.  DO NOT block the gas pumps or roadway.
  • Return the rental keys to the electronic key boxes.

Reporting an Accident

Please see the Accident Reporting page on the Fleet Management website for instructions.  All incidents involving state owned vehicles must be reported to Fleet Management whether or not repairs are required.

Enterprise Rental Information

Account code for business use – XZ56187

Account code for personal use – XZ568A2

After Hours Contacts


UT Knoxville Campus Police 865-974-3114

TDOT HELP trucks: Contact HELP

Enterprise Roadside Assistance (for Enterprise rentals only) 1-800-307-6666

24/7 Roadside Assistance

During Fleet Management operating hours, Monday through Friday, call Fleet Management at 865.974.2134.  After operating hours, please contact Holman Roadside Assistance.  This service functions similar to AAA, and can provide assistance for tows, lock outs, jump starts, etc..

Holman roadside contact info and required information:

For roadside assistance (outside of office hours), please call the 24/7 vanity line at 1.866.274.1023. Choose option 1 (roadside), and then option 1 (light duty vehicle)

Be prepared to provide to Holman:
1.  Client ID – 5ED0 (zero not “o”)
2.  Five digit UT # – Ex. “00354” or “03271”) located on windshield
3.  If a tow is required, please be prepared to provide an address
to a local dealership or repair shop for the tow. If you are within
20 miles of campus, please direct the tow to 1201 UT Drive.

Holman Roadside will pay for the cost of roadside issues – no payments
out of pocket are required.


This program should only be used when Fleet Management is unavailable to assist.  Preventative maintenance should still be conducted by Fleet Management personnel.  If service must be completed offsite, FM would need to be contacted prior to the service.

If the vehicle is still under warranty, the driver can also contact the manufacturers for assistance – i.e. towing.

Vehicles with less than 5 years or 100,000 miles
Covers towing, flat tire, lock-out, battery jump, and fuel

Vehicles with less than 3 years or 36,000 miles
Covers towing only

Vehicles with less than 5 years or 60,000 miles
Covers towing, flat tire, lock-out, battery jump, and fuel

Automobile Liability Insurance

The State of Tennessee self-insures all state entities including The University of Tennessee, for automobile liability. In accordance with T.C.A. 9-8-101, the limits of liability (under the waiver of sovereign immunity law) are $300,000 per person and $1 million per occurrence. This means people who use university vehicles in the scope of their employment or authorization to conduct university business are protected up to $1 million for negligence resulting in bodily injury and property damage to third parties. The vehicle operator must comply with state travel regulations, and when accidents occur notify the state police or other authorized law enforcement organization, and the Office of Risk Management. The state provides liability coverage for injury to third parties as long as the employee’s conduct was not (1) outside the scope of the employee’s employment; (2) willful, malicious, criminal, or involved personal gain; or (3) grossly negligent.