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After Hours/Emergency Procedures

After Hours Rental Returns

  • Fill the vehicle at our onsite fueling island
  • Park the short term rental vehicle in the Fleet Management parking lot.  DO NOT block the gas pumps or roadway.
  • Return the rental keys to the electronic key box in the front lobby of Fleet Management.

Reporting an Accident

Please see the Accident Reporting page on the Fleet Management website for instructions.  All incidents involving state owned vehicles must be reported to Fleet Management whether or not repairs are required.

Enterprise Rental Information

Account code for business use – XZ56187

Account code for personal use – XZ56TNP

After Hours Contacts

EMERGENCY: Dial 911

UT Knoxville Campus Police 865-974-3114

UT Fleet Management Knoxville 865-974-2134

ARI Roadside Assistance:  1-866-274-1023 or 1-800-227-2273 (Client code = 5ED0)

TDOT HELP trucks: Contact HELP

Enterprise Roadside Assistance (for Enterprise rentals only) 1-800-307-6666

24/7 Roadside Assistance

During Fleet Management operating hours, Monday through Friday, call Fleet Management at 865.974.2134.  After operating hours, please contact Automotive Resources International (ARI) in cases of roadside assistance.  This service functions similar to AAA.

ARI can be reached at 1-866-274-1023 or 1-800-227-2273 – Client Code 5ED0

A roadside assistance packet should be included in each vehicle’s glove box.  This program should only be used when Fleet Management is unavailable to assist.  Preventative maintenance is not included in the program – i.e. oil changes, tires, etc.  If you require maintenance, please contact Fleet Management.

If the vehicle is still under warranty, ARI may also involve the manufacturers for assistance – i.e. towing.

Chevrolet
800-243-8872
Vehicles with less than 5 years or 100,000 miles
Covers towing, flat tire, lock-out, battery jump, and fuel

Dodge
800-521-2779
Vehicles with less than 3 years or 36,000 miles
Covers towing only

Ford
800-241-3673
Vehicles with less than 5 years or 60,000 miles
Covers towing, flat tire, lock-out, battery jump, and fuel

Automobile Liability Insurance

In compliance with statutes and directives of the State of Tennessee as set forth in T.C.A. §9-8-101 et seq., the University of Tennessee self-insures its exposures in general liability, automobile liability, professional malpractice and worker’s compensation.  Contact Risk Management for exact details.