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After Hours/Emergency Procedures

Check out our “Need Help” page for quick reference

After Hours Rental Returns

  • Fill the vehicle at our onsite fueling island
  • Park the short term rental vehicle in the Fleet Management parking lot.  DO NOT block the gas pumps or roadway.
  • Return the rental keys to the electronic key boxes.

Reporting an Accident

Please see the Accident Reporting page on the Fleet Management website for instructions.  All incidents involving state owned vehicles must be reported to Fleet Management whether or not repairs are required.

Enterprise Rental Information

Account code for business use – XZ56187

Account code for personal use – XZ56TNP

After Hours Contacts


UT Knoxville Campus Police 865-974-3114

UT Fleet Management Knoxville 865-974-2134

Contact the National Auto Club for roadside assistance:  1.866.329.3471 – option 2.  Have your WEX fuel card and vehicle registration ready.

*NAC will charge the WEX fuel card for any services completed.  No money is required from the driver of the UT vehicle.


TDOT HELP trucks: Contact HELP

Enterprise Roadside Assistance (for Enterprise rentals only) 1-800-307-6666

24/7 Roadside Assistance

During Fleet Management operating hours, Monday through Friday, call Fleet Management at 865.974.2134.  After operating hours, please contact National Automobile Club (NAC).  This service functions similar to AAA, and can provide assistance for tows, lock outs, jump starts, etc..

NAC can be reached via 1.866.274.1023 – option 2 (State Government Employees).  Be sure and have your fuel card and vehicle registration handy.

This program should only be used when Fleet Management is unavailable to assist.  Preventative maintenance should still be conducted by Fleet Management personnel.  If service must be completed offsite, FM would need to be contacted prior to the service.

If the vehicle is still under warranty, the driver can also contact the manufacturers for assistance – i.e. towing.

Vehicles with less than 5 years or 100,000 miles
Covers towing, flat tire, lock-out, battery jump, and fuel

Vehicles with less than 3 years or 36,000 miles
Covers towing only

Vehicles with less than 5 years or 60,000 miles
Covers towing, flat tire, lock-out, battery jump, and fuel

Automobile Liability Insurance

The State of Tennessee self-insures all state entities including The University of Tennessee, for automobile liability. In accordance with T.C.A. 9-8-101, the limits of liability (under the waiver of sovereign immunity law) are $300,000 per person and $1 million per occurrence. This means people who use university vehicles in the scope of their employment or authorization to conduct university business are protected up to $1 million for negligence resulting in bodily injury and property damage to third parties. The vehicle operator must comply with state travel regulations, and when accidents occur notify the state police or other authorized law enforcement organization, and the Office of Risk Management. The state provides liability coverage for injury to third parties as long as the employee’s conduct was not (1) outside the scope of the employee’s employment; (2) willful, malicious, criminal, or involved personal gain; or (3) grossly negligent.