Check out our “Need Help” page for quick reference
After Hours Rental Returns
- Fill the vehicle at our onsite fueling island
- Park the short term rental vehicle in the Fleet Management parking lot. DO NOT block the gas pumps or roadway.
- Return the rental keys to the electronic key boxes.
Reporting an Accident
Please see the Accident Reporting page on the Fleet Management website for instructions. All incidents involving state owned vehicles must be reported to Fleet Management whether or not repairs are required.
Enterprise Rental Information
Account code for business use – XZ56187
Account code for personal use – XZ56TNP
After Hours Contacts
EMERGENCY: Dial 911
UT Knoxville Campus Police 865-974-3114
UT Fleet Management Knoxville 865-974-2134
*NAC will charge the WEX fuel card for any services completed. No money is required from the driver of the UT vehicle.
TDOT HELP trucks: Contact HELP
Enterprise Roadside Assistance (for Enterprise rentals only) 1-800-307-6666
24/7 Roadside Assistance
During Fleet Management operating hours, Monday through Friday, call Fleet Management at 865.974.2134. After operating hours, please contact National Automobile Club (NAC). This service functions similar to AAA, and can provide assistance for tows, lock outs, jump starts, etc..
NAC can be reached via 1.866.274.1023 – option 2 (State Government Employees). Be sure and have your fuel card and vehicle registration handy.
This program should only be used when Fleet Management is unavailable to assist. Preventative maintenance should still be conducted by Fleet Management personnel. If service must be completed offsite, FM would need to be contacted prior to the service.
If the vehicle is still under warranty, the driver can also contact the manufacturers for assistance – i.e. towing.
Chevrolet
800-243-8872
Vehicles with less than 5 years or 100,000 miles
Covers towing, flat tire, lock-out, battery jump, and fuel
Dodge
800-521-2779
Vehicles with less than 3 years or 36,000 miles
Covers towing only
Ford
800-241-3673
Vehicles with less than 5 years or 60,000 miles
Covers towing, flat tire, lock-out, battery jump, and fuel
Automobile Liability Insurance
The State of Tennessee self-insures all state entities including The University of Tennessee, for automobile liability. In accordance with T.C.A. 9-8-101, the limits of liability (under the waiver of sovereign immunity law) are $300,000 per person and $1 million per occurrence. This means people who use university vehicles in the scope of their employment or authorization to conduct university business are protected up to $1 million for negligence resulting in bodily injury and property damage to third parties. The vehicle operator must comply with state travel regulations, and when accidents occur notify the state police or other authorized law enforcement organization, and the Office of Risk Management. The state provides liability coverage for injury to third parties as long as the employee’s conduct was not (1) outside the scope of the employee’s employment; (2) willful, malicious, criminal, or involved personal gain; or (3) grossly negligent.